Operations Development Engineer (Starlink)

OPERATIONS DEVELOPMENT ENGINEER (STARLINK)

As an Operations Development Engineer, you will be responsible for engineering the operational systems and processes used to support the Starlink network as it scales to millions of users around the globe. Join the team operating the network that is revolutionizing global connectivity and internet access. A successful Operations Development Engineer will create the tools, technology and processes to maintain, operate and evolve the most advanced network in the solar system. You will utilize operational data to identify and prioritize various improvements that improve our operational efficiency and maintain the overall health of operations. You will work with subsystem responsible engineers, software engineers, and network engineers to develop alerts, mitigations, and terrestrial assets and drive improvements to core Starlink systems. Through continuous improvement, you will drive process and automation upgrades to the point of minimal manual intervention. You will be responsible for the complete lifecycle of the projects you own, including development, testing, deployment and support.

RESPONSIBILITIES:

• Develop, implement and scale Starlink Network Operations processes, automation, and tools that provide global internet access
• Design operational workflows from first principles and implement the resulting procedure, automation, and tooling
• Work with development engineering teams to drive design for operations: assess how proposed workflow and system changes affect operations health and efficiency, catch scaling issues early in the development lifecycle, and incorporate debugging tools and strategies so handover to operations is effective
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes
• Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events
• Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure
• Design operational systems end-to-end: alerting, detection, triage paths, handoffs, automation, and the interfaces between tools and operators
• Build and maintain scoped software and internal tooling (Python, scripting, APIs, workflow orchestration) whose customer is the live operation
• Implement AI in production operations workflows (investigation assistants, procedure retrieval, alert/ticket triage, vendor and API copilots); measure the result on toil, error rate, and time-to-restore