Find your calling at Mercy!
The senior scheduler is reponsible for scheduling surgical and other major diagnostic procedures as ordered by the physician. This includes coordinating with off-site surgical facilities, preparing records and films for the case, communicating preoperative instructions to the patient and family, and scheduling preoperative testing.
Position Details:
Senior Surgery Scheduler
Mercy Hospital Washington
📍 Washington, Missouri
🕒 Full-Time | 36 Hours per Week | 5 Days per Week
Join Mercy Hospital Washington as a Senior Surgery Scheduler
Mercy Hospital Washington is seeking a highly organized and detail-oriented Senior Surgery Scheduler to coordinate surgical and diagnostic procedures for patients while ensuring an exceptional patient experience. This role serves as a vital connection between physicians, patients, surgical facilities, insurance providers, and hospital departments to ensure seamless scheduling and preparation for procedures.
If you have medical office experience, strong communication skills, and a passion for helping patients navigate their healthcare journey, we'd love to hear from you.
Key Responsibilities
Surgical & Procedure Scheduling
- Schedule surgical and major diagnostic procedures as ordered by physicians.
- Coordinate procedure dates and times with hospitals, surgery centers, anesthesia providers, and physician offices.
- Schedule procedures accurately and within established timeframes (typically within 48 hours of receiving orders).
- Cancel or reschedule procedures as requested by physicians, patients, or facilities.
- Manage scheduling requirements, facility availability, and insurance restrictions.
Patient Communication & Support
- Provide patients and families with clear pre-procedure instructions.
- Answer questions regarding procedure preparation, facility location, arrival times, and expected length of stay.
- Deliver compassionate, patient-focused service throughout the scheduling process.
Documentation & Medical Records
- Maintain accurate documentation in EPIC electronic medical records (EMR).
- Prepare, scan, and submit supporting clinical documentation, including:Diagnostic imagingLaboratory resultsPrevious testing reportsPhysician-requested medical records
Insurance & Authorization Coordination
- Verify insurance requirements for scheduled procedures.
- Ensure all necessary pre-authorizations, referrals, and precertifications are completed before procedures are scheduled.
- Communicate with insurance providers and healthcare facilities to prevent delays in patient care.
Qualifications
Required Education
- High School Diploma or equivalent
Preferred Experience
- Minimum one year of experience in:Medical office schedulingSurgical schedulingPhysician practice operationsHealthcare administration
Required Skills
- Medical terminology knowledge
- EPIC EMR experience preferred
- Strong computer and data-entry skills
- Excellent telephone etiquette
- Customer service and patient communication skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Excellent verbal and written communication skills
Why Mercy?
At Mercy, we believe healthcare is a calling. Our coworkers are supported through a culture focused on compassion, excellence, and professional growth. Join a team dedicated to providing exceptional care to our patients and communities every day.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.