Total Experience Expected: 04-08 years
Mandatory Requirements:
Desirable Requirements:
Key Responsibilities:
Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.
Contribute to the development and maintenance of SOPs and the knowledge base.
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