The HR Operations Manager is responsible for overseeing the delivery of HR operational services, ensuring compliance, efficiency, and excellence in HR processes. This role is leading a team of HR professionals to deliver high-quality support across the employee lifecycle.
Key Responsibilities
Leadership & People Management:
Lead, coach, and develop a team of HR professionals, promoting a high-performance culture.
Allocate workloads, set priorities, and monitor team performance against SLA/KPIs.
Conduct regular one-to-ones, team meetings, and performance reviews.
HR Operations Oversight:
Ensure smooth execution of HR processes including onboarding, all employee lifecycle processes.
Drive continuous improvement initiatives to enhance efficiency and employee experience.
Develop HR dashboards and reporting for all SLA/KPIs. Monitor on a regular basis identifying areas for improvement.
HRIS & Workday:
Oversee HRIS administration and ensure data integrity.
Train HR team and managers on Workday functionality and best practices.
HR Reporting & Analytics:
Produce and analyse HR reports.
Provide insights to senior leadership to support strategic decision-making.
Policy & Compliance:
Ensure adherence to employment legislation and company policies.
Maintain confidentiality and data protection standards.
Stakeholder Engagement:
Act as a key point of contact for HR queries from managers and employees.
Engage and build strong relationships with senior stakeholders across the business to ensure HR operations align with strategic priorities.
Collaborate with other departments to ensure alignment of HR operations with business needs.
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