Posting Date
10/13/2026
225 E Germann RdSte 150, Gilbert, Arizona, 85297-2909, United States of America
Position Summary
The Insurance Management Team is seeking a dynamic and L&D experienced Program Lead to own our continuous education program for a team of ~350 insurance educators. The Continuous Education Program Lead advances ongoing teammate development by coordinating continuous education programs that reinforce critical knowledge, address emerging business needs, and support teammate performance beyond initial onboarding. This Program Lead will be successful by ensuring IMT teammates have the right education at the right time and seeing increased proficiency in key skill areas among teammates supported.
This role develops and maintains the continuous education roadmap, coordinates curriculum and learning resources, drives learner engagement, measures program effectiveness, and leads the annual assessment process. The Continuous Education Program Lead partners with operational leaders, subject matter experts, Quality Assurance, and other stakeholders to translate business and performance needs into practical learning solutions. The Continuous Education Program Lead will work with the Team Altitude leadership to execute on strategy and owns the governance process.
- Open to remote candidates
- Instruction design experience preferred
- Corporate and/or adult training experience preferred
- Travel 1-2x year to Denver, CO is required
Essential Duties and Responsibilities
Continuous Education Strategy and Roadmap
- Define annual learning priorities aligned with business needs, operational changes, and teammate development goals.
- Develop and maintain the roadmap for continuous education initiatives, learning campaigns, and knowledge-reinforcement activities.
- Coordinate the execution of roadmap priorities across multiple stakeholders and subject matter areas.
- Evaluate emerging education needs and recommend updates to learning priorities.
- Maintain visibility into initiative status, dependencies, risks, and upcoming deliverables.
Education Content and Learning Programs
- Coordinate the development, maintenance, and refresh of continuous education curriculum, job aids, and learning resources.
- Partner with subject matter experts to identify emerging education needs and translate them into appropriate learning solutions.
- Ensure learning content is accurate, current, accessible, and aligned with operational needs.
- Apply adult learning principles when developing or improving learning experiences.
- Coordinate content review and approval with appropriate stakeholders.
- Recommend the most effective learning approach based on the audience, need, and desired outcome.
Learner Engagement and Knowledge Reinforcement
- Develop and execute strategies that reinforce critical knowledge after initial onboarding.
- Coordinate timely learning opportunities that support teammate performance and readiness.
- Use learning campaigns, facilitated experiences, job aids, and other reinforcement methods to promote continued learning.
- Monitor learner participation and feedback to identify engagement opportunities.
- Partner with leaders and stakeholders to promote awareness of continuous education offerings.
- Use facilitation practices and motivational interviewing concepts, when appropriate, to encourage participation and application.
Program Effectiveness and Learning Impact
- Track participation, learner feedback, knowledge retention, and available business outcomes.
- Review learning and performance data to evaluate program effectiveness.
- Identify trends and use findings to recommend improvements to content, delivery methods, resources, or reinforcement strategies.
- Communicate program findings and recommendations to relevant stakeholders.
- Use data to help prioritize future learning initiatives and investments.
- Establish practical measures of success for continuous education programs and learning campaigns.
Business Partnership for Ongoing Learning
- Serve as a primary learning partner for ongoing teammate education.
- Partner with operational leaders, subject matter experts, Quality Assurance, and other stakeholders to identify performance gaps and education needs.
- Translate identified needs into coordinated learning strategies and solutions.
- Ensure continuous education priorities remain aligned with organizational objectives.
- Build productive partnerships that support accurate content, effective implementation, and learner adoption.
- Communicate learning priorities, progress, outcomes, and recommendations to diverse stakeholder groups.
Annual Assessment Coordination
- Coordinate the development, implementation, and evaluation of the annual assessment.
- Partner with stakeholders and subject matter experts to support assessment content and alignment.
- Maintain an ongoing strategy for the assessment process and its connection to organizational learning priorities.
- Review available assessment findings to identify knowledge gaps and continuous education opportunities.
- Recommend learning or reinforcement activities based on assessment results.
- Evaluate the assessment process and coordinate improvements for future cycles.
Required Competencies
- Project coordination: Organizes work across stakeholders, tracks deliverables, manages dependencies, and supports initiatives from planning through completion.
- Adult learning: Applies adult learning principles to the development and improvement of continuous education programs.
- Curriculum and content development: Creates or coordinates effective learning content, job aids, resources, and knowledge-reinforcement experiences.
- Roadmap execution: Converts annual priorities into organized initiatives, milestones, deliverables, and learning campaigns.
- Data assessment and analysis: Reviews basic learning, participation, feedback, assessment, and performance data to identify trends and improvement opportunities.
- Facilitation: Communicates learning content effectively and promotes learner participation and application.
- Stakeholder partnership: Builds productive relationships with operational leaders, subject matter experts, Quality Assurance, and other partners.
- Critical thinking: Evaluates business and performance needs, identifies root issues, and recommends practical learning solutions.
- Communication: Clearly communicates priorities, progress, learning needs, and recommendations to diverse audiences.
- Adaptability: Adjusts learning plans and priorities in response to changing business needs.
- Subject matter credibility: Develops sufficient knowledge of the business and operational environment to create relevant learning solutions.
- WE CARE behaviors: Consistently demonstrates the organization’s expected values and behaviors.
Minimum Qualifications
- Experience supporting learning and development, training, curriculum development, program coordination, or a related function.
- Experience applying adult learning principles in a workplace learning environment.
- Experience developing or maintaining curriculum, job aids, learning resources, or facilitated learning experiences.
- Experience coordinating projects involving multiple stakeholders and deliverables.
- Experience reviewing basic data and feedback to recommend program improvements.
- Strong written, verbal, organizational, and stakeholder communication skills.
Preferred Qualifications
- Experience supporting continuous education, knowledge reinforcement, or post-onboarding learning programs.
- Experience developing and executing an annual learning roadmap.
- Experience coordinating assessments, knowledge checks, or competency-validation activities.
- Facilitation experience or exposure to motivational interviewing.
- Experience partnering with operational leaders, Quality Assurance teams, and subject matter experts.
- Relevant subject matter expertise within the supported business area.
- Experience measuring learner participation, knowledge retention, feedback, or learning impact.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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