IT Service Delivery Manager

We are looking for an experienced IT Service Delivery Manager to lead the end-to-end delivery and management of custom applications across SDLC.

You will lead multidisciplinary technical teams, connecting business priorities with application development, maintenance and operations. The role requires strong service management and Agile delivery capabilities, together with sufficient technical knowledge to contribute effectively to application, architecture and production discussions.

You will manage key stakeholders, follow up on delivery commitments and improvement actions, and provide regular service status reports covering performance, progress, risks, issues and KPIs.

This is not a purely administrative role. You will have overall ownership of the services under your responsibility, including delivery, quality, application stability, risk management and continuous improvement.

Key Responsibilities

• Manage the end-to-end lifecycle of custom applications across SDLC.
• Lead multidisciplinary teams, including Developers, Architects, QA Engineers and Business Analysts.
• Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments.
• Ensure application stability, quality and compliance with agreed SLAs and KPIs.
• Oversee incidents, problem management, production transitions and service improvement actions.
• Manage stakeholders, ensuring clear communication, alignment and effective follow-up.
• Prepare and present regular service status reports covering performance, progress, risks, issues and KPIs.
• Collaborate with Business, Product, Architecture, Security and Operations teams.
• Promote Agile ways of working while maintaining effective IT service management and governance.
• Monitor technical debt, obsolescence, performance, security and operational risks.