Roles & Responsibilities :
Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications
Perform Container based Application Deployments, Configurations and Hotfix installations
Troubleshoot Manufacturing IT Application and infrastructure related incidents
Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application
Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations
Perform Application and infrastructure Migrations
Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s
Monitor system performance and ensure Application availability
Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery
Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services
Provide extended support for planned Maintenance and On-Call readiness support
Should be able to work in shifts and travel to customer location for business need
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