Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details:

Medical Assistant - Pediatric Urology

Mercy Kids Urology | Mercy Hospital St. Louis | Clinic Tower 2003B

Position Summary

The Medical Assistant (MA) in Pediatric Urology supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA assists with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. Working under the supervision of physicians, nurse practitioners, and clinical leadership, the MA functions within their defined scope of practice and in alignment with Mercy's mission, values, and standards of care.

This position supports the growing Pediatric Urology practice located in Tower B at Mercy Hospital St. Louis, providing care to pediatric patients and their families in a fast-paced specialty clinic environment.

Key Responsibilities

Clinical Support

• Greet and room pediatric patients and families in a welcoming and professional manner.
• Obtain and document vital signs, height, weight, and other pertinent clinical information.
• Collect and update medical, surgical, and medication histories.
• Prepare patients for examinations, procedures, and diagnostic testing.
• Assist physicians and advanced practice providers during examinations and procedures.
• Perform basic diagnostic testing, including urine dipstick testing, glucose monitoring, EKGs, and other approved clinical procedures as deemed competent.
• Reinforce patient and family education provided by the physician, nurse practitioner, or nurse.
• Ensure accurate, complete, and timely clinical documentation within the electronic health record (EHR).
• Maintain exam room cleanliness and ensure adequate supplies and equipment are available.

Administrative Support

• Coordinate scheduling of diagnostic testing, specialty referrals, and follow-up appointments.
• Answer telephone calls and respond appropriately to patient and family inquiries.
• Assist with check-in, check-out, scanning, fax management, and other clerical functions as needed.
• Manage provider schedules and support efficient clinic workflow.

Quality and Safety

• Follow all infection prevention, patient safety, and regulatory standards.
• Participate in departmental meetings, quality improvement initiatives, and ongoing training.
• Maintain compliance with Mercy policies, procedures, and regulatory requirements.
• Perform additional duties within the Medical Assistant scope of practice as assigned.

Minimum Qualifications

Education

• High School Diploma or equivalent required.
• New hire must successfully complete Mercy MA Clinic Academy training.

Certifications

• Basic Life Support (BLS) certification preferred.
• Hospital Outpatient Department (HOD) requirements apply as necessary.

Skills and Abilities

• Strong communication and interpersonal skills with children and families.
• Ability to work effectively in a fast-paced specialty clinic environment.
• Proficiency with EHR systems and clinical documentation.
• Strong organizational and multitasking abilities.
• Knowledge of outpatient clinical procedures and medical equipment.
• Commitment to patient-centered care and continuous professional development.
• Ability to work collaboratively with physicians, nurse practitioners, nurses, and support staff.

Preferred Qualifications

Education

• Graduate of an accredited Medical Assistant program.

Experience

• One year of experience in an outpatient, ambulatory, pediatric, or specialty care setting preferred.

Certifications

• Current BLS certification.

Work Environment

• Pediatric outpatient specialty clinic setting with frequent patient and family interaction.
• Requires standing, walking, and regular movement throughout the clinic.
• Frequent use of clinical and computer equipment.
• Potential exposure to infectious materials; appropriate PPE is provided.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds on a regular basis.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat while performing job duties.

Join Mercy Kids Urology

Become part of a growing pediatric specialty team dedicated to delivering exceptional care to children and families. This role offers the opportunity to work closely with providers in a collaborative environment while supporting the continued growth and success of Mercy's Pediatric Urology program.                

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.