Senior Facilities Officer (Customer Service & Smart-Space Management)

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities (e.g., printers, Wi-Fi, meeting rooms, pantry equipment).
• Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs.
• Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co-working floor.
• Serve as the primary front-of-house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service.
• Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner.
• Facilitate member onboarding and offboarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations.
• Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary.
• Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests.
• Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports. (Expected to handle more complex member escalations and assist in guiding junior teammates.)

Required Skills and Experience

• Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration, or a related discipline.
• 3–4 years of progressive hands-on experience in Co-working space operations, premium commercial management (CS Team), or Hospitality.
• Good understanding of basic Soft FM services (cleaning, security, tenant relations) and space maintenance standards within a commercial or flexible workspace environment.
• Passionate about customer service, community building, and working in a dynamic workspace setting.
• Strong interpersonal and communication skills
• Proactive, detail-oriented, adaptable, and capable of working independently in handling day-to-day operational issues.
• Fluent in written and spoken English and Chinese (Cantonese and Mandarin).
• Proficient in MS Office applications (Word, Excel, PowerPoint); familiar with co-working management platforms or access control systems is an advantage.
• Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.