As part of the IR Business Operations team, the Sr. Business Management Analyst will support the Business Technology Solutions (BTS) Information Research (IR) organization with activities aligned with software licensing and maintenance, professional services, and scientific knowledge resources.
This centralized operations resource role will assist the broader Business Operations & Insights function by coordinating invoice processing, contracting, recovery activities, reconciliations, accruals, reporting, and process documentation while ensuring stakeholders receive clear, accurate, and responsive service.
Responsibilities:
- Monitor, triage, and process intake requests for new software licensing and maintenance, scientific knowledge resources, and professional services, ensuring required process, funding, procurement, vendor, and evaluation documentation is complete before submission.
- Trigger and track renewal notifications no less than 90 days before expiration; follow up to confirm scope, funding, business ownership, quotes, and required documentation completion to prevent service interruption.
- Submit and monitor shopping cart requests via SRM (SAP) and purchase order execution through completion.
- Provide reporting, analytics, dashboarding, and operational insights generation.
- Maintain accurate licensing, asset, vendor, contract, purchase order, funding, stakeholder, and expiration data to ensure downstream data usability.
- Support year-end accrual and PO closure activities which include consolidating input, reviewing data for accuracy, preventing duplication, following up on missing information, and assisting with final submission preparation.
- Coordinate invoice processing across various systems, including routing approvals, confirming payment actions, supporting credit memo requests, and following up on open invoice entries.
- Partner with stakeholders to troubleshoot financial process issues, identify root causes, recommend practical solutions, and improve customer experience for Business operations processes.
- Update process documentation, standard work maintenance, training materials, and continuous improvement.