Schedule: 3:00pm-11:30pm Thursday through Monday, 40 hours per week (5 8-hour shifts); holiday requirements; full-time onsite
The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.
The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members.
Responsibilities:
- Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
- Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.
- Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time.
- Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures.
- Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.
- Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch.
- Assist with the implementation and enforcement of security policies and procedures.
- Provide clear and concise instructions to security personnel and guide them during critical situations.
- Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
- Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies.
- Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.
- Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise.