Senior Director, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

Lead facilities management operations across a 40-site retail banking portfolio in Northern New Jersey. This role combines hands-on engineering expertise with strategic oversight of multiple Facilities Managers, ensuring operational excellence and regulatory compliance across all locations.

Key Responsibilities

Operational Leadership

• Direct facilities operations across 40 retail banking locations, ensuring optimal performance of building systems, infrastructure, and physical environments
• Lead and mentor a team of Facilities Managers, providing guidance on technical issues, vendor management, and operational priorities
• Develop and implement standardized operating procedures and maintenance protocols across the portfolio
• Coordinate preventive maintenance programs, emergency response procedures, and capital improvement projects

Technical Expertise

• Oversee HVAC, electrical, plumbing, fire/life safety, and security systems across all sites
• Troubleshoot complex building system failures and provide technical direction to site teams
• Review and approve engineering designs, specifications, and contractor proposals for renovation and repair projects
• Ensure compliance with all building codes, safety regulations, and banking industry standards

Strategic Management

• Develop annual operating budgets and capital expenditure plans for the portfolio
• Negotiate and manage vendor contracts, service agreements, and supplier relationships
• Implement energy management initiatives and sustainability programs
• Analyze facility performance metrics and recommend operational improvements

Banking Environment Focus

• Maintain secure, compliant environments that meet retail banking operational requirements
• Coordinate facilities work around branch operating hours with minimal customer disruption
• Support branch openings, closures, renovations, and reconfigurations
• Ensure physical security systems integrate with banking security protocols

Required Qualifications

Education & Experience

• Bachelor's degree in Engineering, Facilities Management, or related technical field, or equivalent combination of education and experience
• Minimum 7-10 years progressive facilities management experience with engineering/operations background
• Minimum 3-5 years leading facilities operations in retail banking or financial services environment
• Proven experience managing multiple Facilities Managers or technical staff

Technical Skills

• Strong working knowledge of building systems (HVAC, electrical, plumbing, fire/life safety)
• Understanding of building codes, OSHA regulations, and ADA compliance requirements
• Proficiency with CMMS/CAFM systems and facilities management software
• Project management capabilities for capital improvements and renovations

Industry Knowledge

• Direct experience with retail banking branch environments and operational requirements
• Understanding of banking security standards and regulatory compliance frameworks
• Familiarity with customer-facing facility considerations in financial services settings

Leadership Competencies

• Demonstrated ability to lead, develop, and motivate technical teams
• Strong vendor management and contract negotiation skills
• Excellent problem-solving abilities and decision-making under pressure
• Effective communication skills with technical staff, executives, and business stakeholders

Preferred Qualifications

• Professional certifications (FMP, CFM, PE, or equivalent)
• Experience managing geographically dispersed portfolios
• Background in critical facilities or 24/7 operations
• LEED certification or sustainability program experience

Travel Requirements

Regular travel throughout Northern New Jersey portfolio required (estimated 50-70% of time)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

130,000.00 – 150,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Wayne, NJ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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