JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Greasing the wheels of day-to-day operations
You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.
Being the front line for maintenance needs
Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
- Resolve technical problem in a timely manner to enhance Occupant Experience
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementation
Client/Stakeholder Management (in support of the Technical Services Lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
- Functional operational control to deliver excellence every time
- Thorough knowledge of BMS system, generate reports, logs, trend charts from time to time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
- Implementation of task procedures and policies
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Assign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.
- Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards
- Thorough knowledge of process to be followed during power failure, incidents etc
- Reports – knowledge of reports of al critical equipment
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience Site Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the clients offices
- Mobile as required to cover multiple sites
- Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Share best practices and new ideas to further support the Workplace Experience Team
- Adhere to the Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
- Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
- Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Follow the SOP/EOP and training programme for staff
- Maintain accurate check of log’s of all critical systems
- Carryout breakdown maintenance as and when required
- Incident management – well aware of the process and escalation
- Ensure smooth shift hand over process
- Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
- Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Certified and experienced
Are you certified to do electrical or mechanical repair? Have you worked in a facilities and maintenance with at least 2-4 years’ experience in maintenance and improvement works, preferably in a corporate property / facilities management setting? Do you have the ability to maintain property / facility services in accordance with maintenance plan? If yes, then you are who we’re looking for!
Good-natured and customer-oriented
Can you clearly report issues and problems and provide clear instruction to repair bugs and malfunctions? To serve clients the best way possible, good communication skills—both written and spoken—will also be indispensable for this role. Can you speak or write in English? That’ll be a big plus!
Team player
JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. We expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.
Client focused enthusiast
It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Good verbal and written communication skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferable
- Thorough knowledge of BMS System
- Knowledge of Occupational Safety requirements
- PC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
- 6 working days per week, shift pattern 24/7 coverage required
- Ability to effectively communicate and interact with all levels of people
- 2 to 4 years of experience
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client, vendor staff,
- Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
- Planning and Organizing skills to prioritize work and meet tight deadlines
- Ability to manage multip