Client Services Manager

This is a hybrid opportunity.

Our Dayton, NJ laboratory is looking for a Client Services Manager to join and manage their growing Client Services team!  The Client Services Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison, key strategic account tracking, and mentoring the project management team in Dayton, NJ. 

This position will manage, maintain and grow internal and external customer
relationships. The Client Services Manager (CSM) is responsible for managing the client
services team. He/she will provide coaching, and guidance on workflow, compliance,
services, and client relationships. The CSM will partner with
business leaders to identify challenges within the department with metrics and provide
valuable solutions in an ongoing effort to improve workflow and processes.

Job Functions

• Manages, maintains, and grows internal and external customer relationships to
• increase revenue. This includes close tracking of key strategic accounts for SGS in the laboratory location the CSM is assigned. 
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned