Join Cleveland Clinic Weston Hospital’s AmbulatoryTeam,wherecaregiversremainon the leading edge of technology and education while consistently providing patient-centered healthcare.Our physicians have expertise in more than 55 specialties and work as a team to deliver patient-centered, compassionate care.Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.This specific PSS will supportthe Primary Care, InfectiousDisease, Allergy, Breast, Plastics, Endocrinology, ENT, Vascular and MPAC (pre-anesthesia) specialtiesthroughprovidingback-end clerical support, as well as answering phones, front-endsupportand clerical support for appointments.ThePatient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works Monday-Fridayfrom8:00AM – 5:00PM.
A caregiver who excels in this role will:
Providea comprehensive, proactiveand “Patients First” experience for patients and visitors.
Investigate,triageand resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Support front-end technologyutilizationto promote understanding and comfort levels in use by caregivers and providers.
Enter andmaintainconfidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
Process the workflow for the day.
Support and participate in process improvement efforts.
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
Generate staff provider schedules.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service
ORanAssociate’sDegreeand one year of experience
ORaBachelor’sDegree
Working knowledge of PC window applicationssufficientto input and retrieve data
Ability to perform basic math sufficient to process insurance co-pays
Excellent communication and organizational skills
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Medical office system experience
Customer service experience in a medical setting
Bilingual Spanish language skills
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substance
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