Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:
Qualifications
Essential Functions:
-Provides excellent customer service to internal/external customers.
-Provides basic information to patients.
-Has ability to field patient questions and direct accordingly.
-Accurately collects/verifies Demographics/Financial information.
-Triages Telephone calls.
-Arranges Escort Services.
-Collects Co-pays.
-Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor.
-Ensures completeness of Paper/System forms.
-Requests Medical Records.
-Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
-Maintains Physical Environment.
-Has ability to cross cover within the office.
-Assists with orienting new staff in their own practice settings.
-Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists.
-Carries out special projects as directed.
-Performs other duties as assigned.
-Compiles with all policies and standards.
Education:
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience:
1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.
Knowledge, Skills and Abilities:
- Displays courteous telephone interactions and interview activities with patients.
Additional Job Details (if applicable)
This is a Per Diem position.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$20.73 - $42.97/Hourly
Grade
SM1206
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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