Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
BWH Cardiac Surgery | Hybrid | Monday–Friday
Advance your healthcare leadership career while making a meaningful impact on cardiac surgery operations and the patient experience!
We are seeking an experienced, organized, and collaborative Administrative Manager to join our Heart & Vascular Institute (HVI) Cardiac Surgery team. In this important leadership role, you'll oversee daily administrative operations, lead and develop support staff, and implement strategies that enhance efficiency, strengthen team performance, and support exceptional patient care.
Working closely with departmental leadership, clinical teams, and administrative colleagues, you'll play a key role in optimizing workflows, managing resources, and ensuring smooth operations within a specialized cardiac surgery environment. This is an exciting opportunity to apply your leadership expertise while contributing to the continued success and growth of a highly specialized healthcare service.
What You'll Do
- Oversee daily administrative operations within Cardiac Surgery, including scheduling, correspondence, office logistics, and departmental support services.
- Lead, supervise, and mentor administrative staff, providing performance management, training, and professional development opportunities.
- Partner with departmental leadership to ensure administrative resources, staffing, and workflows align with operational priorities and clinical needs.
- Evaluate existing administrative processes, identify opportunities for improvement, and implement strategies to enhance efficiency and service delivery.
- Coordinate office operations and administrative activities to support effective communication and collaboration across departments.
- Manage budgets for administrative resources, office supplies, and operational needs while promoting responsible financial management.
- Ensure compliance with hospital policies, departmental procedures, and applicable regulatory requirements.
- Prepare and coordinate reports, presentations, and operational documentation to support senior leadership and departmental decision-making.
- Serve as a liaison between administrative teams, clinical staff, and hospital leadership to facilitate communication and resolve operational challenges.
- Support departmental initiatives, organizational priorities, and ongoing process improvements that strengthen practice operations.
- Bachelor's degree in Business Administration, Healthcare Administration, or a related field required; relevant experience may be considered in lieu of the degree requirement.
- 5–7 years of experience in administrative management or office administration required, preferably in a healthcare setting.
- 2–3 years of supervisory or leadership experience required.
- Demonstrated experience supervising, mentoring, and developing administrative teams.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills with the ability to collaborate effectively with staff, physicians, and leadership at all organizational levels.
- Proficiency in Microsoft Office Suite and administrative technologies.
- Strong problem-solving and decision-making skills with the ability to identify operational challenges and implement effective solutions.
- Ability to manage multiple responsibilities, adapt to changing priorities, and maintain efficiency in a fast-paced healthcare environment.
Additional Job Details (if applicable)
Why Join Our Team?
- Hybrid work arrangement.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to advance your healthcare leadership career within the Heart & Vascular Institute's Cardiac Surgery service.
- Play a key role in shaping administrative operations, improving workflows, and supporting departmental priorities.
- Lead and develop a team of administrative professionals while fostering collaboration, accountability, and professional growth.
- Collaborate with physicians, clinical teams, and departmental leadership dedicated to delivering exceptional cardiac surgical care.
- Gain valuable experience supporting complex clinical operations, resource management, and strategic operational improvements.
You'll play an essential role in strengthening cardiac surgery operations while empowering administrative teams and supporting the delivery of exceptional patient care. Join a collaborative leadership team where your operational expertise, leadership skills, and commitment to excellence make a meaningful impact every day!
Hybrid
15 Francis Street
40
Regular
Day (United States of America)
Pay Range
$70,990.40 - $103,230.40/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.