We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!
Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.
In this role, you will be responsible for:
- The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
- This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
- The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
- Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.
Interested? Upload your CV today!