Customer 0km/field complaint/receive/handling/report
- Representing customers in the plant (Customer monthly data, Customer audit)
- Contact windows for plant to plant both incoming and outgoing product
- Coordination of the quality tasks during production of prototypes and samples, preparation, testing, reporting and PPAP submission to customer approval for new project and engineering changes. (Controlling of ECR, PCR, New project handling, QC of ESP/ABS assembly,)
- Evaluation of customer complaints and communication to customers. Definition, implementation and follow up of the corrective actions.
- (Customer complaint handling, IQIS input)
- The coordination of the internal and external failure cost calculation. Coordination and follow up of the corrective actions. (Failure cost)
- Relaying customer feedback gathered during customer visits to management in regard to future business plan of customers. (Customer visits)
- To participate on determination of products specific characteristics. (Customer touch point)
Other management
- Quality system managements(Work instruction standard, Inspection standard, Customer standard and other (If any)
- Annual budget management.
- Non-Conformity handling and management (Implement OPL and attend to join CIP meeting)
- Safety coordinator and lead team to support all safety events.