At Home Instead Bedford, we are dedicated to helping older people live independently and safely in their own homes. As a Field Care Supervisor, you will play a key role in ensuring our clients receive the highest standards of person-centred care while supporting and developing our Care Professionals.
You will be responsible for conducting care consultations, completing risk assessments, monitoring quality, carrying out client reviews, and providing ongoing support to both clients and Care Professionals. This role is a combination of field-based and office-based work and requires excellent communication, organisational, and problem-solving skills.
Key Responsibilities
Client Care and Quality Assurance
- Conduct initial care consultations with prospective clients and their families.
- Complete person-centred care plans and risk assessments.
- Undertake regular client reviews to ensure care remains appropriate and meets individual needs.
- Carry out spot checks, observations, and quality assurance visits.
- Monitor client satisfaction and identify opportunities to improve services.
- Respond to concerns and support the resolution of complaints in line with company policies.
Care Professional Support
- Conduct introductions between clients and Care Professionals.
- Mentor, support, and supervise Care Professionals in the field.
- Complete competency assessments and observations.
- Assist with probation reviews and ongoing performance monitoring.
- Promote best practice and ensure care is delivered safely and consistently.
Care Planning and Documentation
- Create and maintain accurate care plans and support documentation.
- Complete environmental, medication, moving and handling, and other relevant risk assessments.
- Ensure all client records are accurate, up to date, and compliant with company and regulatory requirements.
- Support the implementation and review of outcome-focused care plans.
Safeguarding and Compliance
- Recognise and report safeguarding concerns promptly.
- Support investigations where required.
- Ensure compliance with CQC regulations, company policies, and best practice guidance.
- Promote safe medication administration and moving and handling practices.
Communication and Partnership Working
- Build positive relationships with clients, families, healthcare professionals, and community stakeholders.
- Liaise with GPs, District Nurses, Occupational Therapists, Social Workers, and other professionals involved in a client's care.
- Participate in team meetings and contribute to service improvements.