When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
The Behavioral Health Care Manager serves as the primary patient contact within the Primary Care (adult/pediatrics) and/or OB/GYN Collaborative Care Model. Working closely with providers, the Behavioral Health Clinician, and a consulting psychiatrist, the Care Manager supports patient engagement, registry management, symptom monitoring, care coordination, behavioral health education, and delivery of low-intensity evidence-based interventions. The Care Manager is responsible for maintaining ongoing patient contact, tracking clinical outcomes, facilitating treatment adherence, researching and coordinating social care resources, and supporting measurement-based, population-focused care.
Responsibilities:
- Serve as the primary point of contact for enrolled patients, providing outreach, engagement, education, follow-up, and treatment support.
- Monitor symptoms using validated behavioral health measures, including:
- PHQ-9
- GAD-7
- EPDS
- Other approved screening and outcome monitoring tools.
- Maintain the Collaborative Care registry and support population-based care management by tracking symptom improvement, treatment adherence, outreach activities, and clinical outcomes.
- Deliver structured, low-intensity behavioral interventions under clinical supervision, including:
- Behavioral Activation
- Psychoeducation
- Motivational Interviewing
- Relapse Prevention
- Self-Management Support
- Wellness and Coping Skills Coaching.
- Reinforce treatment plans developed by the Behavioral Health Clinician, consulting psychiatrist, and referring provider, and support patients in achieving treatment goals.
- Participate in weekly systematic caseload reviews as needed with the consulting psychiatrist, provide clinical consultation to care team members, and communicate treatment recommendations to referring providers.
- Coordinate care and facilitate communication among patients, referring providers, behavioral health team members, and community partners to ensure continuity of care and successful treatment engagement.
- Assist patients in accessing resources related to:
- Food insecurity
- Housing instability
- Transportation barriers
- Intimate partner violence
- Parenting support
- Childcare and infant care resources
- Other health-related social needs and community services.
- Promptly escalate worsening symptoms, safety concerns, psychosocial complexity, treatment barriers, and unmet clinical needs to the Behavioral Health Clinician and treatment team.
- Complete all required registry activities, documentation, quality reporting, and billing-related activities within established timeframes; comply with organizational policies and confidentiality requirements; and perform other duties as assigned.
- Maintains productivity and performance standards established by the Collaborative Care program, including timely patient access, completion of required encounters and follow-up contacts, documentation compliance, registry management activities, participation in systematic caseload review, and achievement of quality and outcome measures.
Qualifications Required:
- Bachelor's or Master's degree in Social Work, Psychology, Counseling, Human Services, Public Health, or related field.
- Ability to exercise good judgment clinically, legally and ethically and to consult with supervisor as needed.
- Computer literate in standard desktop applications such as Windows, Word, and Excel.
Preferred:
- Experience in behavioral health, care coordination, case management, community health, human services, or integrated care.
- Strong interpersonal and engagement skills.
- Experience working with pregnant and postpartum individuals.
- Experience in integrated care, Collaborative Care Model, women's health, OB/GYN, Pediatrics, or primary care settings
Schedule: Part time, 20 hours. Benefit Eligible
Location: Shared between Lynn, Beverly and Newburyport practices.
Pay Range:
$25.30 - $42.87
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled