Coordinate daily logistics operations and monitor service performance to ensure fulfillment of operational targets and customer requirements.
Monitor and improve customer lead times and support initiatives aimed at enhancing service levels and responsiveness.
Prepare, coordinate, and facilitate recurring operational performance reviews with internal and external stakeholders.
Oversee packaging and dispatch processes and ensure compliance with defined operational standards and process requirements.
Manage customer claims and complaints related to logistics performance, service quality, delivery execution, and lead times.
Investigate service issues, coordinate corrective actions, and monitor implementation until sustainable resolution is achieved.
Coordinate recurring performance reviews and operational alignment meetings with logistics service providers.
Monitor warehouse utilization and capacity levels and coordinate actions to prevent operational bottlenecks and overflow situations.
Track inventory exceptions, partial stock situations, and related operational risks while coordinating recovery actions.
Coordinate customer pickup appointments and collection activities to ensure smooth execution and effective communication among all involved parties.
Act as a central point of contact for logistics-related customer inquiries and operational escalations.
Analyze operational performance trends and propose improvements to enhance efficiency, service quality, and customer satisfaction.
Support continuous improvement initiatives aimed at optimizing logistics processes, warehouse operations, and customer service performance.
Maintain effective communication with internal stakeholders, customers, and logistics partners to ensure alignment and transparency on operational topics.
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