Roles & Responsibilities :
Minimum of 10+ years of formal education.
7-9 years of experience in SAP Project Management, covering implementation, migration, and application support (AMS) engagements.
Mandatory / Preferred Skills: Core Competencies & General Skills
Hands-on project management experience in SAP S/4HANA, with specialization in at least one SAP module.
Strong stakeholder management skills, with the ability to engage effectively with business users and senior leadership.
Experience in managing incident, problem, and change management processes in line with ITIL standards, ensuring strict SLA and KPI adherence.
Proficiency in handling end-to-end AMS support activities, including root cause analysis, defect resolution, and continuous improvement initiatives.
Ability to estimate Project/CR technical effort, timelines, and dependencies for change requests and enhancements
Demonstrated ability to lead teams, track progress, and provide structured and periodic updates to customers.
Capability to understand business challenges and translate them into SAP solutions, ensuring timely issue resolution.
Flexibility to provide extended support during critical situations, including weekends for high-priority issues, system restarts, or patch upgrades.
Proactive mindset to identify opportunities for optimization in existing integrations and recommend multiple solution approaches.
Strong understanding of SAP project lifecycle phases including development, testing (unit, integration, functional), go-live, and post-go-live support.
Ability to manage business user expectations and deliver consistent support services.
Experience supporting rollout projects and post go-live production support across plants.
At least one end-to-end SAP implementation experience, including migration and cutover activities.
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