IT Field Service Engineer

We are currently recruiting for an IT Field Service Engineer to join our team at Lextox, on a full time and permanent basis.

As an IT Field Service Engineer, you will provide high-quality onsite IT support to users across multiple locations, ensuring desktops, laptops, laboratory equipment, and site-based technology operate effectively and securely. You will also contribute to IT projects, technology refresh programmes, and operational improvements that support the delivery of forensic services.

Key responsibilities include:

• Providing onsite IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Diagnosing and resolving hardware, software, and connectivity issues in line with agreed service levels.
• Installing, configuring, maintaining, and replacing IT equipment and software.
• Supporting user onboarding, account administration, and access requests.
• Assisting with IT deployments, technology refreshes, and site-based projects.
• Performing basic network support activities, including patching and connectivity checks.
• Maintaining accurate records within ticketing and asset management systems.
• Supporting audits and ensuring compliance with security, data protection, and company policies.
• Participating in the IT Infrastructure on-call rota to support critical incidents when required.