The Associate Director, Planning & Delivery is responsible for developing and managing integrated Business Technology Solutions (BTS) demand, resource capacity, and portfolio planning processes that align technology investments and resources with business priorities. This role provides visibility into BTS demand, workforce capacity and skills, portfolio performance, and delivery risks to enable effective prioritization, resource allocation, workforce planning, and execution.
Responsibilities:
- Lead IT Demand Planning. Establish and manage a standardized process for capturing, evaluating, forecasting, and prioritizing technology demand across projects, products, and operational initiatives.
- Lead Resource & Capacity Planning. Develop a forward-looking view of workforce capacity and availability across employees and external resources and align available capacity with planned technology demand.
- Establish Knowledge Management Capabilities. Lead the development, embedment, and ongoing enrichment of Knowledge Management processes and tools.
- Lead Portfolio Planning & Prioritization. Manage the IT portfolio planning process, ensuring proposed and active initiatives are evaluated against strategic priorities, resource requirements, dependencies, capacity, and business value.
- Establish Delivery Governance & Standards. Develop and maintain consistent portfolio and project governance, including planning standards, stage gates, status reporting, risk and issue management, and escalation processes.
- Monitor Portfolio Performance. Provide visibility into portfolio health, milestones, dependencies, risks, resource constraints, and delivery performance, proactively identifying areas requiring leadership attention.
- Enable Resource & Workforce Decisions. Translate demand and capacity gaps into recommendations for resource allocation, hiring contractors, external partners, redeployment, and employee development.
- Lead Planning, Reporting & Analytics. Develop dashboards, forecasts, KPIs, and scenario analyses covering portfolio performance, demand, capacity, utilization, skills, and resource gaps.
- Facilitate IT Planning & Governance. Lead recurring portfolio, demand, and capacity reviews with IT leadership, driving decisions and accountability related to priorities, resources, risks, and delivery.