Director, Front Office
Inspiring and engaging. As a Senior Rooms Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey.
What you will be doing:
- Reporting to the Senior Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the day-to-day operations of Front Office, Guest Services, and Valet ensuring all service standards are followed
- Assist in preparation annual budgets and forecasts and administer in a fiscally responsible manner
- Lead and support all areas in the achievement of their financial and operational targets
- Control all purchases for the department, consistently aware of quality and cost
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Ensure effective and proactive yield management, increasing RevPAR index within the competitive set
- Oversee group business, reviewing and ensuring details of group resumes are met
- Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
- Lead and manage all aspects of the front-of-house departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Work closely with other Rooms Division leaders to ensure alignment, strengthen collaboration, and set everyone up for success
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned