Summary of Responsibilities:
Reporting to the Director, Event Sales & Services (DESS), responsibilities and essential job functions include, but are not limited to, the following:
- Actively solicit new business from local client market by engaging in direct sales outreach and other sales activations
- Work effectively with the operational teams to overseeing and managing all aspects of Group, Wedding and Social Events where assigned by the DESS
- Ensure Banquet Event Orders & Group Resumes are completed and accurate for distribution as required
- Respond to inquiries in a timely manner as set forth by Accor standards
- Initiate the Event Services booking process by creating account bookings, establishing departmental files and generate timely notifications as it pertains to all types of guest and client inquiries
- Manage the preparation of proposals and contracts, coordinating group program details
- Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
- Stay abreast of deposit deadlines as outlined in contracts with effective communication to clients
- Extend site inspections and walk-in client queries as required
- Managing the design and printing of custom projects including – menus for weddings and events; event diagrams and seating floorplans
- Ensure Health & Safety standards are complied with at all times, as well as, adherence to our Sustainability Partnership Program initiatives
- Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool
- Perform daily, weekly and monthly tasks and additional administrative duties to support the Event Division
- Work closely with Group Rooms Specialist to ensure accuracy in VIP arrival times & VIP status where appropriate
- Attend BEO and Resume meetings as scheduled
- Attend daily operations and weekly leadership meetings as scheduled
- Perform any other duties on a day to day basis as assigned by the DOESS