Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business.
This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked.
Key Responsibilities:
Executive Support
- Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.
- Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives.
- Prepare briefing materials, presentations, reports, and executive communications.
- Plan and coordinate leadership, management, governance, and board meetings.
- Develop agendas, meeting materials, decision logs, action registers, and follow-up reports.
- Coordinate domestic and international travel arrangements and itineraries.
- Manage confidential and sensitive business information with discretion and professionalism.
- Serve as a key point of contact between leadership and internal and external stakeholders.
Operations & Business Management
- Coordinate operational activities to support business priorities and strategic objectives.
- Establish and maintain operational processes, procedures, and documentation.
- Track strategic initiatives, actions, and leadership commitments to ensure timely completion.
- Maintain operational records and reporting systems.
- Develop and maintain dashboards, trackers, and reporting tools for leadership teams.
- Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives.
- Coordinate client care and satisfaction tracking activities.
- Maintain client action logs and monitor follow-through on commitments and improvement actions.
Governance, Compliance & Risk Management
- Maintain oversight of action items and accountability tracking across leadership teams.
- Support annual planning cycles, business reviews, and strategic planning activities.
- Support the implementation and maintenance of compliance programs, internal controls, and business policies.
- Maintain risk registers and monitor mitigation actions in partnership with leadership teams.
- Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.
- Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through.
- Ensure adherence to company policies, regulatory requirements, and client governance expectations.
- SOX control responsibilities may be part of this role, which are to be adhered to where applicable.