The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.
General Job Responsibilities
The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including:
Research and reconcile overdue accounts/invoices.
Maintain accurate record of past due accounts & collection efforts.
Process & send statements.
Maintain customer files.
Performs customer portfolio auditing functions accurately and meets audit deadlines.
Handle customer communication for the business unit
Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance from an Expert/ Senior.
Manage low risk portfolio.
Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)
Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior.
Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior.
Support and follow up for a daily application and discrepancy management.
Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.
Support answering of questions on the telephone or via email.
Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
Follow and implement best practices and processes defined by the company, to work with high standards of quality.
Participate to status meetings (internal).
Attend internal training.
Perform other functions related to the position.
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