Community Manager

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Community Manager

The Community Manager main duty is to create and manage programming for a corporate office building in downtown Chicago.

The goal is to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee common areas in the office tower including lobby and a brand new tenant amenity lounge.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

Job Duties

• Responsible for managing the tenant engagement in an office building in downtown Chicago's Loop
• Special event planning for meetings and events occurring at the properties for clients and tenants both small and large scale
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers
• Coordinates property synergy between office tenants, retailers, and dining establishments
• Create property programming with the goal of creating a property-wide sense of inclusion and community
• Assists three property management teams in creating welcome collateral and events for new tenants
• Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
• Facilitates fitness instruction, classes, events, supply ordering, etc. at onsite gym if applicable
• Utilizes common areas for pop-ups and activations for tenant engagement activations
• Manages property social media sites if applicable
• Creates internal marketing messaging and collateral for property programming and events
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
• Negotiate contracts with area vendors for best price, product and service
• Works with JLL Experience Management corporate team to grow a local Preferred Vendor list
• Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
• Writes, edits and sends a monthly email newsletter to tenants who have opted into the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
• Provides timely and accurate invoices to the JLL Finance department to ensure accurate billing of services to clients
• Stays current on knowledge of local events and cultural attractions. Researches information on these events.
• Other concierge-related requests, as needed

Skills and aptitudes

• Four years experience with marketing and event planning
• Independent thinking
• Creatively produce ideas to create involve retailers in office space
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 500+ attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs across three buildings
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of others
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

Education and experience

• Bachelor’s Degree or equivalent work experience
• At least two years’ experience in marketing and event planning, including VIP guest service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

77,400.00 – 77,400.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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