POSITION SUMMARY
The Project Specialist will be responsible for technical support on laboratory projects, collaborating with internal teams, external vendors, and clients. They will also drive continuous improvement by identifying, planning, and implementing process enhancements and they will contribute to business growth by communicating SGS's service offerings to prospective clients.
JOB FUNCTIONS
- Provide technical support to laboratory services projects; providing internal and external consultation with employees and customers when assigned.
- Work closely with the Project Manager, Laboratory Managers, Quality Assurance Chemists and Technicians to develop new laboratory methods in response to client needs.
- Coordination, development, analysis, and reporting of strategic laboratory testing programs.
- Work in partnership with other Laboratory personnel, and Business Development Representatives, to ensure customer satisfaction and that client deadlines are met.
- Plan and initiate procedures and systems to ensure continuous improvement of equipment and processes.
- Develop and maintain good relationships with clients and vendors.
- Projects business development - represent the business to clients, develop business opportunities, prepare scopes of work, issue proposals and coordinate project acceptance and opening.
- Verify reports, certificates and invoices to send to the customers.
- Ensure timely and accurate communication with clients by regular updates to help them meet their contractual needs and to advise them on SGS’ capabilities and limitations.
- Acts with professionalism at all times when representing the business to clients, peers and employees.
- Pursue opportunities to expand the company profile and clients relationship.
- Maintain a focus on health and safety.
- May be assigned to coordinate special or ad hoc projects.
- Extended hours may be required as well as travel to other SGS and client locations.