HEAD OF DEPARTMENT (HoD): NON-ENERGY MINERALS TRADE

• Oversee the day-to-day operations with site supervisors across multiple sites, ensuring smooth and efficient functioning. 

• Manage and resolve client issues, with administrative staff, ensuring high levels of customer satisfaction. 

• Implement and maintain safety standards (with site supervisors and quality team) across all sites, ensuring compliance with regulations and company policies.  

• Monitor and manage staff performance, providing guidance and support as needed
• To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.  
• Manage and monitor operational performance at each location in terms of queries on quality, safety, and staffing. 
• Ensure that adequate and appropriate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors. 
• Assist the Regional manager in effectively managing and continuously improving the quality management system and the implementation of any certifications and accreditation systems within the business lines. 
• Responsible for overseeing fleet management, i.e., use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof. 
• Responsible for reviewing manpower costs across the different sites and approving the costs thereof. 
• Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators. 
• Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental) 
• Assist the Regional manager with all complaints and claim resolution.  
• Adhere to all quality and safety requirements of the SGS management system 
• Perform quality checks on reports/certificates before it is issued to clients.  
• Approve reports/certificates for release to the client. 
• Perform any other reasonable tasks as assigned by the direct line manager. 
• Ensuring customer issues are replied to and addressed by coordinating with administrative and associated staff

Specific Authorities 

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.  
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.  
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or nonconformity is identified.