SUMMARY
Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery
JOB FUNCTIONS
- Develop and execute global account strategies aligned with SGS business objectives.
- Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
- Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
- Manage global agreements, contracts, and commercial relationships with assigned accounts.
- Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
- Lead regular business reviews, performance reviews, business development meetings, etc
- Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO
- Resolve service delivery issues and manage claims to maintain strong client relationships.
- Track market trends, regulatory developments, and competitor activity impacting the account.
- Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
- Performs other duties as assigned.