Job Title
Resident Manager, Multifamily(https://careers.cushmanwakefield.com/)
Job Description Summary
A Resident Manager trains and oversees the onsite leasing functions and directs the sales efforts of an apartment community. The Leasing Manager is responsible for providing exceptional service to community residents, future residents, vendors, and the corporate management team. The Leasing Manager also takes an active role in the external marketing and advertising of vacancies.
Job Description
ESSENTIAL JOB DUTIES:
- Complete lease/renewal paperwork to ensure completion to company standards.
- Explain lease information to residents.
- Entering all data into tracking system to track leasing activities.
- Walk apartment units prior to showing and occupancy by resident.
- Review leasing paperwork, and audit lease files.
- Submit daily, weekly, and monthly leasing reports as required.
- Track and evaluate advertising, and all client traffic.
- Ensure online advertising is reviewed and updated daily.
- Responsible for training and developing leasing personnel in accordance with company policies and procedures.
- Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the Property Manager.
- Maintain professional communication with residents, applicants, and other representatives.
- Report all property issues, leasing objections, and potential liabilities along with recommendations for solving such issues to Property Manager.
- Determine leasing opportunities of leasing staff and work on goal setting, improving the performance of each staff member.
- Analyzing shop program results, distributes completed evaluations, and reviews areas of concern.
- Develop, implement, and monitor property contests/awards/leasing incentives.
- Prepare and maintain complete resident and general office files, keeping proper documentation, at all times.
- Maintain Renter's Insurance compliance per company policies and procedures.
- Monitor Month-to-Month leases, complete audit and ensure MTM lease compliance.
- Track work order activity including monitoring completion each day and follow up warm calls.
- Implement and maintain lease expiration matrix in accordance with established policies.
- Monitor compliance with revenue management system and participate in weekly calls (if applicable).
- Additional duties as assigned by supervisor.
COMPETENCIES:
- Effective communication and customer service skills
- Basic computer skills in a Windows environment
- Possess a valid real estate license as required by state regulations
- Direct the leasing activities of the leasing staff.
- Have a courteous and professional attitude
- Have good organization skills and be able to meet deadlines
- Prepare for all audits and be detailed oriented and well organized
- Follow all policies and procedures of Cushman & Wakefield
IMPORTANT EDUCATION
- Bachelor’s Degree preferred
IMPORTANT EXPERIENCE
- 3+ years of related experience
- 1+ years of Management experience
COMPANY BENEFITS
- 120 Hours Paid Time Off annually; prorated upon hire
- 40 Hours Sick Time annually; prorated upon hire
- 2 Volunteer Days annually to give back to causes important to you and your community
- 12+ Company Holidays annually
- Paid Parental Leave to support you and your family
- Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
- Company Discounts Program offering savings with many major retailers and service providers
- Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
- Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less th