We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Server. Inspire and create the grandest experience for our guest, clients and colleagues every day.
As a Server at Hawthorn Dining Room & Bar, you are the first point of contact and the first impression of our refined dining experience. With grace, warmth, and professionalism, you will warmly welcome each guest, setting the tone for their visit and ensuring they feel genuinely valued from the moment they arrive. Your personalized service and attention to detail will help create the seamless, elevated experience that defines Hawthorn. Reporting to the General Manager, Hawthorn Dining Room & Bar.
Key Responsibilities
- Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations
- Adhere to all restaurant and hotel policies, including standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks
- Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision
- Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta Liquor regulations and hotel policy
- Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence
- Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams
- Ensure all dishes and beverages are delivered directly by the server or an assisting team member; if clearing, all items to be brought discreetly to designated kitchen areas, maintaining an uncluttered and polished dining room
- Support the bar team as needed by handling glassware efficiently
- Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied
- Participate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all times
- Complete all assigned daily side duties to support smooth service transitions and team readiness.
- Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniority
- Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm