Reporting to the Assistant Director of Rooms, the Turndown Attendant is responsible for providing evening housekeeping services that enhance guest comfort and create a relaxing, welcoming environment. This role focuses on preparing guest rooms for the evening, ensuring cleanliness, ambiance, and attention to detail in line with luxury service standards. Responsibilities and essential job functions include but are not limited to the following:
- Provide consistently professional, friendly, and engaging service to guests
- Perform evening turndown service in assigned guest rooms and suites in accordance with hotel standards
- Prepare rooms for the evening by:
- Turning down beds and refreshing linens as needed
- Adjusting lighting, closing curtains, and creating a comfortable ambiance
- Refreshing towels, toiletries, and in-room amenities
- Lightly clean and tidy guest rooms, including:
- Removing trash and used items
- Straightening furniture and guest belongings as appropriate
- Wiping surfaces and refreshing bathrooms
- Replenish water, amenities, and any in-room offerings as required
- Ensure all guest requests are fulfilled promptly during service hours
- Inspect rooms to ensure cleanliness, presentation, and functionality of all items
- Report maintenance issues, damages, or safety concerns promptly
- Respect guest privacy and follow all security and confidentiality procedures
- Maintain housekeeping carts, supplies, and service areas in a clean and organized manner
- Follow all health, safety, and sanitation guidelines, including proper use of cleaning products
- Communicate effectively with team members and supervisors regarding room status and guest needs
- Assist with special requests or additional evening services as required