Answer all incoming telephone calls promptly, professionally, and courteously in accordance with hotel standards.
Direct and transfer calls to the appropriate departments or colleagues efficiently.
Handle guest inquiries, requests, and complaints, ensuring timely assistance and follow-up.
Provide accurate information about hotel facilities, services, outlets, and operating hours.
Manage wake-up call requests and ensure timely delivery.
Record and relay guest messages accurately while maintaining confidentiality.
Coordinate with Front Office, Housekeeping, Engineering, and other departments to fulfill guest requests.
Handle emergency calls and follow established hotel safety and emergency procedures.
Maintain accurate records of calls, guest requests, and important communications.
Ensure telephone equipment and communication systems are functioning properly and report any technical issues.
Promote hotel facilities and services whenever appropriate.
Maintain excellent guest service standards and a positive, professional attitude at all times.
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