Handle incoming reservation requests via phone, email, and online platforms
Provide guests with information about room types, rates, hotel facilities, and promotions
Process, modify, and cancel reservations accurately in the hotel management system
Upsell hotel rooms, packages, and additional services to increase revenue
Maintain updated knowledge of room availability and pricing
Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences
Respond professionally to guest inquiries and complaints
Prepare reservation reports and maintain accurate guest records
Support group bookings and corporate account reservations when needed
Ensure compliance with hotel policies and service standards

Reservation Sales & Service Agent

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