Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate from $28.20 to 32.23
What you will be doing:
Consistently offer professional, friendly and engaging service
Process all external and internal calls by redirecting or assisting the caller
Take ownership of the caller’s request and ensure follow up according to hotel standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards as well as safety policies
Overnight shift coverage when required
Other duties as assigned
Hunt on autopilot
New Royal Service Agent jobs in Victoria, in your inbox.
The boar re-runs this search every day and emails you what’s new — scraped straight from company career sites, no recruiter spam. Free.