Client Support Associate, Employee Health & Benefits
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Associate, Employee Health& Benefits at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
A Client Support Associate on our Employee Health & Benefits team helps keep client service work moving smoothly by coordinating day-to-day requests and making sure issues such as claims, billing, and eligibility are tracked and routed to the right team members for follow-up. In this role, the associate works closely with the Client Manager, Strategic, and/or Consultant to support client strategy, maintain project planners and tracking logs, and provide organized information for client responses. The work often includes entering accurate data into the agency management system, gathering documents and materials needed for proposals and requests for proposal, and helping prepare client presentations with the right agendas, content, and supporting materials.
This role also plays an important part in maintaining strong client relationships and supporting a wide range of benefit-related deliverables. A typical day may include coordinating with carriers and subject matter experts, requesting and reviewing plan documents, assisting with open enrollment materials and meetings, and helping collect schedules needed for compliance requirements such as Form 5500 preparation. The Client Support Associate works in a fast-paced, team-oriented environment that requires strong attention to detail, sound judgment, confidentiality, and the ability to manage multiple priorities while supporting both internal teams and external client contacts.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
• Bachelor's Degree required or equivalent work experience
• Strong client service and communication skills — able to work professionally with internal teams, clients, and outside vendors in a customer service environment.
• Strong analytical and problem-solving skills — able to interpret policies and regulations, support decision-making, and apply basic math and accounting knowledge as needed.
• Excellent organization and technical proficiency — able to manage multiple priorities in a fast-paced environment while using Microsoft Office tools, especially Outlook, Excel, Word, and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
These additional qualifications are a plus, but not required to apply:
• Life and Health license within 90 days of employment
• Prior experience in employee health and benefits insurance environment
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
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