We are looking for a Guest Experience intern to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.
Greet and assist guests in a warm, courteous, and professional manner.
Accommodate general and unique requests.
Inform guests of the facilities and all the things to do in the hotel and the city, including providing information on our restaurants and bars.
Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions, restaurants, and services.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Report any issues to the correct department and check to ensure the work has been completed.
Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
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