Team Leadership: Supervise and lead the security team, ensuring all security personnel are well-trained, follow procedures, and perform their duties to the highest standard.
Security Operations: Oversee the daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.
Incident Management: Respond quickly and effectively to security incidents, emergencies, or disturbances. Investigate and document incidents, preparing reports and taking appropriate follow-up action.
Monitoring & Surveillance: Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.
Guest and Staff Safety: Maintain a visible presence on the property to ensure the safety and well-being of guests and staff. Provide assistance and guidance to both employees and guests when needed.
Emergency Response: Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring that all staff and guests adhere to safety protocols.
Training & Development: Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures, emergency protocols, and best security practices.
Incident Reporting: Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, and prepare regular reports for management.
Collaboration with Departments: Work closely with other departments such as housekeeping, maintenance, and front desk to ensure the security of all areas, particularly high-risk zones and special events.
Security Systems Maintenance: Ensure that all security systems (CCTV, access control, alarms) are functioning properly, and report any malfunctions to the appropriate department for repair.
Compliance with Security Procedures: Ensure the property complies with all relevant local security laws and regulations, company policies, and industry best practices.
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